BCS Frequently Ask Question (FAQ) in Austin

Business Communication Solutions FAQs

Who is Business Communication Solutions?
Business Communication Solutions is a small family-owned and operated business that was started in 2004. We started providing just business phone systems, voice, and data cabling. Over the years, we have evolved to keep up with the demand and changes in the technology world. Our services now include but are not limited to: Cabling Services (voice, data, coaxial, fiber), business telephone systems (voip, digital, analog), computer networks, managed IT services, security camera system installation, and access control systems installations.
We service all of Austin and surrounding cities, including but not limited to Buda, Bastrop, Bertram, Burnet, Dripping Springs, Elgin, Kyle, Taylor, Round Rock, Cedar Park, Georgetown, Pflugerville, Hutto, Jarrell, Lampasas, Leander, Liberty Hill, Lockhart, Manor, Marble Falls, San Marcos, and Wimberly. With an additional trip charge, we also serve cities not mentioned but located in Williamson or Travis County. We will go wherever we can to service and support our clients.
We sure do! Call us at 512-257-1433, and we will gladly give free estimates and initial consultations to each of our future clients.
We get this often. It’s no big deal. The best way to go about this is to give us a call. We offer free consultation to understand your business and your problems and see if we can help you find solutions.

Yes, we service home and residential customers.

We get this often. The answer is that it depends. We can support most low‑voltage wiring equipment. If all you need is some wiring done and a basic install, then yes. If the equipment manufacturer provides tech support or documentation, we will do our best to help you. Call us if you have a specific device that you need a wiring job for.
 

Data Cabling FAQ

What is the difference between Cat 3, Cat 5, Cat 5e, Cat 6, and Cat 6a cables?
Cat 3 was used for analog phones and token ring networks and is now obsolete. Cat 5 replaced Cat 3 and supports 100 Mbps but is also rarely used today. Cat 5e and Cat 6 are common for modern networks—with Cat 6 offering slightly better performance, though Cat 5e is usually sufficient for applications like PoE cameras. Cable types also vary by insulation (CMR vs. plenum) and composition (solid copper is preferred).

Fiber Optic Cabling FAQ

We have Google Fiber; we called them and asked them to move the Google Fiber jack, but they stated they don’t have that service. Can you help?
We get this often. If you have a Google Fiber or fiber jack and need it moved, call us. We have helped many customers with this issue.
Our current rate is $119.00 per hour plus materials. There is a $50.00 trip charges for service in Austin, Round Rock, Cedar Park, and Pflugerville.
Fiber is inherently fast; however, if your service package is slower than your fiber’s capability, your internet will be slower. The actual speed depends on the bandwidth you purchase from your provider.
Yes, we use a unique fusion splicing technique with specialized equipment to ensure splices are successful.

 

We can terminate fiber cable for you. We typically charge for labor plus materials, and we offer a flat-rate estimate after a site survey.

Wireless Networking – FAQ

We have a home office with WiFi issues. Can you help us?
Of course! We service both business and residential customers. Give us a call.
If your WiFi is not secure, your router or access point may need a firmware update or a change to a more secure protocol. Contact us for assistance.

Wireless Networking – FAQ

We have a home office with WiFi issues. Can you help us?
Of course! We service both business and residential customers. Give us a call.
If your WiFi is not secure, your router or access point may need a firmware update or a change to a more secure protocol. Contact us for assistance.

Security Camera System FAQ

What is the best security camera system for me?
The best system is the one you can afford. Even a basic system is better than none.
A security system not only protects your assets but also provides peace of mind. Intelligent video surveillance can monitor who enters and leaves your facility and can even reduce insurance costs.
Indoor cameras are designed for controlled environments, are typically smaller and less expensive, but lack weatherproofing. Outdoor cameras are built to withstand harsh weather but are usually larger and cost more. Each type has its advantages and limitations.
Wired cameras provide stable power and higher video quality but require professional installation and have placement restrictions. Wireless cameras are easier to install and reposition but may require regular battery maintenance and can be less reliable if the WiFi signal is weak.
A DVR converts analog footage into digital format and processes video at the recorder, while an NVR works with digital (IP) cameras that encode and process video at the camera before sending it to the recorder. NVR systems generally offer higher video quality and more advanced features.
The decision depends on your technical comfort level and the complexity of your setup. Professional installation ensures proper configuration and may come with a warranty, while DIY can be more cost-effective if you’re confident in your skills.
 

Access Control FAQ

What is Access Control?
Access control involves verifying a person’s credentials (passwords, pins, tokens, biometrics) and granting the appropriate level of access. It’s used to protect restricted areas with electronic systems that may include alarms and auditing.
Access control systems verify the identity of a user through credentials and then determine their level of access. These systems are often integrated with directory services and can be managed locally or via the cloud.
It enhances security by ensuring that only authorized individuals can access sensitive areas, while also providing convenience through electronic credentials rather than physical keys.

Computer Repair FAQ

Do you offer in-home or on-site computer repair services?
Yes, we offer both residential and commercial services.
That depends on your specific issues and hardware. If your components are outdated and cannot support modern operating systems, a new computer might be more cost-effective. Please call us for a free estimate.
Yes, we can help clear out malware and optimize your system. Call us at 512-257-1433 to schedule service.
Yes, we perform OS upgrades provided your computer meets the minimum hardware requirements. Give us a call to see if your system qualifies.
We recommend Office 365 for many businesses. Contact us for more information and a free consultation.

FAQ not answering what you need?

Sometimes, its not ‘fit all’ answer for every situation. Contact us Today and we will provide the right consultation for you or your business.

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